Privacy Policy

Effective Date: 09/26/2026
Last Updated: 09/26/2026

Synergy Aquatic Therapy and Rehab respects your privacy and is committed to protecting the personal information you provide through our website, rehabsynergy.com.

This Privacy Policy explains what information we collect, how we use and disclose it, how we protect it, and the choices and rights available to you under applicable law, including California privacy laws.

SMS/Texting Messaging: Synergy Aquatic Therapy and Rehab respects your privacy. By providing your mobile phone number, you consent to receive text messages from us regarding appointments, scheduling, and other services-related communications.

We do not sell, rent, or share your mobile number or SMS consent information with third parties for marketing or promotional purposes.

Message frequency may vary. Message and data rates may apply. You may opt out at anytime by replying STOP. for assistance, reply HELP.

Because we are a physical therapy practice, certain information you provide to us may constitute medical or health information that is subject to additional privacy protections under federal and California law. Where applicable, our handling of protected health information is also governed by our Notice of Privacy Practices, which is provided to patients separately.

1. Information We Collect

Depending on how you interact with our Website and services, we may collect the following categories of information:

Information You Provide Directly

You may voluntarily provide information when you:

● Contact us through our website;

● Request an appointment;

● Complete an online inquiry or intake form;

● Subscribe to communications;

● Request information about our physical therapy services;

● Communicate with us by email, telephone, text message, or other methods; or

● Otherwise interact with our practice.

This information may include:

● Name;

● Email address;

● Telephone number;

● Mailing address;

● Appointment information;

● Insurance or billing information;

● Information about the services you are interested in; and

● Health or medical information that you voluntarily provide.

Please do not submit detailed medical information through a general website contact form or ordinary email unless we have specifically instructed you to do so through an appropriate secure system.

Information Collected Automatically

When you visit our Website, we and certain service providers may automatically collect information such as:

● Internet Protocol (IP) address;

● Browser type;

● Device type;

● Operating system;

● Pages viewed;

● Date and time of your visit;

● Referring website;

● Approximate location derived from IP address;

● Website interactions; and

● Information collected through cookies, pixels, analytics tools, or similar technologies.

2. How We Use Information

We may use information we collect for purposes including:

● Responding to questions and requests;

● Scheduling and managing appointments;

● Providing physical therapy and related services;

● Communicating with you about appointments and services;

● Processing payments and insurance-related matters;

● Maintaining business and patient records;

● Improving our Website and services;

● Monitoring and maintaining Website security;

● Detecting and preventing fraud, abuse, or unauthorized activity;

● Sending information you have requested;

● Complying with legal and regulatory requirements; and

● Other purposes disclosed to you when information is collected.

We will not use health information collected through our patient-care processes for unrelated purposes in a manner prohibited by applicable healthcare privacy laws.

3. Medical and Health Information

If you become a patient of our practice, information relating to your health or treatment may be subject to additional federal and California privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”) and the California Confidentiality of Medical Information Act (“CMIA”), where applicable.

Our obligations concerning protected health information are described in our Notice of Privacy Practices.

The CCPA also contains exemptions for certain patient information maintained by healthcare providers subject to CMIA or HIPAA. The applicability of these exemptions depends on the type of information and how it is maintained, used, or disclosed. (California Privacy Protection Agency)

4. Cookies and Similar Technologies

Our Website may use cookies, pixels, analytics tools, and similar technologies to operate the Website, understand how visitors use it, improve our services, and, where applicable, support marketing or advertising activities.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

If we use advertising or analytics technologies that constitute a “sale” or “sharing” of personal information under California law, we will provide applicable California privacy choices and opt-out mechanisms.

5. How We Share Information

We may disclose personal information to categories of recipients such as:

● Service providers that help us operate our Website and business;

● Website hosting and technology providers;

● Appointment scheduling or patient-management platforms;

● Payment processors;

● Billing and insurance-related service providers;

● Professional advisors, such as attorneys, accountants, or consultants;

● Government authorities or law enforcement when required or permitted by law; and

● Other parties when you direct us to disclose information or otherwise authorize the disclosure.

We do not sell patient medical records.

If our Website uses third-party advertising, analytics, social media, or similar technologies, those providers may collect information about your interaction with our Website subject to their own privacy policies.

6. California Privacy Rights

California law provides certain consumers with rights regarding their personal information.

Depending on the circumstances and applicable legal exemptions, California consumers may have the right to:

● Know what categories of personal information we collect, use, disclose, or sell;

● Request access to certain personal information;

● Request deletion of certain personal information;

● Request correction of inaccurate personal information;

● Opt out of the sale or sharing of personal information, where applicable;

● Limit certain uses and disclosures of sensitive personal information, where applicable; and

● Receive equal service and pricing for exercising privacy rights.

California law contains exceptions and limitations to these rights, particularly for information subject to other privacy laws, including certain medical information. (California DOJ AG Office)

7. How to Submit a California Privacy Request

To submit a privacy request, please contact us using:

Email: reception@synergyaquatictherapy.com

Phone:  +1 559-323-4100
Mail:  7005 N Chestnut Ave #102, Fresno, Ca. 93720

If applicable, we may need to verify your identity before completing a request.

We generally will not require you to create an account solely to submit a California privacy request.

California law establishes response periods and other requirements for qualifying consumer requests. (California DOJ AG Office)

8. We do not sell personal information for monetary consideration. We also do not share personal information for cross-context behavioral advertising.

9. Notice at Collection

At or before the point where we collect personal information, we may provide additional information about the categories of information collected and the purposes for which those categories are used.

California law requires applicable businesses to provide this information at or before collection. (California DOJ AG Office)

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate business and patient records, complying with legal and regulatory obligations, resolving disputes, and enforcing agreements.

Medical and patient records may be retained for periods required by applicable healthcare laws and professional requirements.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

When submitting sensitive information online, you should use appropriate caution and only use secure systems specifically provided or authorized by our practice.

12. Third-Party Websites

Our Website may contain links to websites or services operated by third parties. Those websites have their own privacy practices and policies.

We are not responsible for the privacy, security, or content of third-party websites that we do not control.

13. Children’s Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate authorization.

If we learn that we have collected personal information from a child in circumstances where collection was not permitted, we will take reasonable steps to address the situation as required by applicable law.

14. Do Not Track

Some web browsers offer a “Do Not Track” (“DNT”) setting. Because there is not a uniform industry standard for responding to DNT signals, our Website may not respond to all DNT signals.

Where required by California law, we will provide disclosures regarding our response to browser-based privacy signals and applicable tracking technologies. California law specifically addresses disclosures concerning DNT and similar mechanisms. (California DOJ AG Office)

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, applicable laws, or services.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Synergy Aquatic Therapy and Rehab
7005 N Chestnut Ave #102, Fresno, Ca. 93720
rehabsyergy.com
+1 559-323-4100